Purchasing & Shipping
I want you to be happy with your new art. If you have any questions, please contact me in advance at email@example.com.
Every care has been taken to show the artwork as accurately as possible with regard to size and color. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Payments are taken through Stripe or PayPal. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Original paintings will be packed and shipped within 5 working days. Within the US pieces are sent by UPS, FedEx or courier depending on size and weight. Please allow 7 working days in total once your order ships.
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
I am currently only shipping within North America. BUT – if there is something you have seen and love and are OK with the possible fees charged at customs please do email me. We just don’t want surprises!
I want you to be fully happy with your new artwork, so I offer a return agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
All work is carefully packed and wrapped. If you receive work that has been damaged in transit, please contact me within 7 days with a photograph.
At this time I am unable to offer a refund or return on any product(s) sent outside of the US.
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